On your phone you can use Mailtrack in two ways: the Mailtrack app, which tracks every email you send automatically, or the add-on for the Gmail app. If Mailtrack isn't working as expected on your phone, here are the most common issues and how to fix them.
The Gmail add-on didn't install
If you tried to install the add-on from your phone and it didn't work, install it again from your computer. Once it's installed, it appears in the Gmail app on your phone automatically.
If the installation worked, you'll see an Uninstall button on the add-on's Google Workspace Marketplace page.
If you still can't see Mailtrack in the Gmail app, check that you installed the add-on for the right Gmail account. The account is shown in the top-right corner of the Marketplace page. If it isn't the right one, switch accounts and install it again.
Keep in mind that the add-on isn't a separate app: it appears inside the Gmail app, at the bottom of each email. If you'd rather have a separate app, use the Mailtrack app.
The add-on doesn't work after installing it
Remember to restart the Gmail app after you install the add-on. Close the Gmail app completely and open it again. If you still can't see tracking data, turn your phone off and on again.
Emails sent from your phone aren't tracked
With the Mailtrack app, every email you send is tracked automatically. With the Gmail add-on, you need to turn on tracking for each email:
- In the Gmail app, start a new email or a reply.
- Tap the three-dot menu and choose Insert from Mailtrack.
- Tap Track email.
Not receiving real-time notifications on your phone
On your phone, real-time notifications come from the Mailtrack app. If they aren't arriving, see Mailtrack real-time notifications not working on your phone.