Skip to main content
Mailsuite Mailtrack & Mailsuite HelpHelp
⌘K
Deutsch Ελληνικά Español Français עברית Bahasa Indonesia Italiano 日本語 한국어 Nederlands Polski Português Română Русский Tiếng Việt 繁體中文
Install Mailtrack, it's freeInstall MailtrackGet MailtrackGet the app
Help Center home
Categories
  • Getting started
    • Install & first use
      • Browser & extension compatibility
        • Update, reinstall & uninstall
        • Track your emails
          • Opens & accuracy
            • Notifications & alerts
              • Link tracking
                • Tracking controls & dashboard
                • Campaigns & mail merge
                  • Campaigns
                    • Mail merge
                    • Documents & eSignatures
                      • PDF & document analytics
                        • eSignatures
                        • Productivity & integrations
                          • Integrations
                            • Templates, polls & reports
                              • Custom domain email
                                • Contacts & MyCRM
                                • Mobile (iPhone & Android)
                                  • Overview & install
                                    • Using the app
                                    • Account, plans & billing
                                      • Plans & teams
                                        • Payments & invoices
                                          • Subscription management
                                          • GDPR, Privacy & Security
                                            • GDPR for senders
                                              • Your data & privacy
                                                • Recipients' rights
                                                • Troubleshooting
                                                  • Not tracked or wrong open data
                                                    • Checkmarks & display
                                                      • Alerts & notifications
                                                        • Link tracking
                                                          • Extension not loading or disabled
                                                            • Sending, spam & deliverability
                                                              • Mobile
                                                                • Mail merge & campaigns
                                                                Contact usPricingBlog

                                                                Mailtrack & Mailsuite Help Center

                                                                What can we help you fix?

                                                                Search for your problem, or pick one of the most common below.

                                                                ⌘K

                                                                Frequently asked questions

                                                                • My emails aren't being tracked (grey checkmarks)
                                                                • How do I cancel my subscription or auto-renewal?
                                                                • How do I get a refund?
                                                                • My payment failed. How do I update my card?
                                                                • Mailtrack keeps asking for Gmail permissions
                                                                • How do I download my invoices?
                                                                • How do I transfer my subscription to another email?
                                                                • I'm not getting open notifications
                                                                • How do I uninstall Mailtrack and delete my data?
                                                                • A contact unsubscribed from tracking. How do I email them?

                                                                Didn't find your problem?

                                                                Contact support

                                                                Browse by product

                                                                • Getting started
                                                                • Mailtrack: Email tracking
                                                                • Campaigns & mail merge
                                                                • PDFs & eSignatures
                                                                • Templates, polls & integrations
                                                                • Mobile app
                                                                • Billing & account
                                                                • Privacy & security
                                                                • Troubleshooting
                                                                Mailsuite.com
                                                                Cookies Privacy
                                                                Mailsuite.com
                                                                Cookies Privacy