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  1. Mailsuite Support & Help Center
  2. Troubleshooting
  3. General

General

  • Emails not tracked (grey checkmarks)
  • Why is Mailsuite telling me that the recipient's mail service might not allow tracking?
  • Whitelist Mailsuite IPs
  • Are my emails going to spam because of Mailsuite?
  • What does it mean "Message blocked"?
  • Sending errors and problems (blocked, bounced or rejected)
  • Domain verification
  • Mail merge: common errors and solutions
  • Mailtrack isn't showing who's opened mails sent to more than one person
  • Mailtrack isn't working (desktop version)
  • Email opened an unusual amount of times
  • Open alerts received immediately after sending a mail
  • My email has been replied to but Mailtrack still says it hasn't been opened
  • Self-open notifications: Emails to yourself are NOT tracked
  • Why am I getting Mailtrack notifications from a family member or friend within my account?
  • Mailtrack is not Enabled - Connection / Network Failed / Failed to load, please retry
  • Mailtrack loops back to the activation screen
  • Mailtrack is saying that an unopened email has been opened
  • Incompatibility with other extensions
  • Emails I've sent using Mailtrack are delivered to the promotions tab in Gmail
  • Mailtrack disappears from Gmail
  • Plain text mode pop-up keeps appearing
  • Slow Gmail/Chrome when using Mailtrack
  • Mailtrack disables itself
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