Troubleshooting

General

• Emails not tracked (grey checkmarks)
• Why is Mailsuite telling me that the recipient's mail service might not allow tracking?
• Whitelist Mailsuite IPs
• Are my emails going to spam because of Mailtrack?
• What does it mean "Message blocked"?
• Sending errors and problems (blocked, bounced or rejected)

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Checkmarks

• Green checkmarks seem to be delayed
• My Gmail layout is customized and I have problems seeing Mailtrack's double-checks
• Giant check marks in Gmail
• Why is device information no longer showing in the tooltip?

Email alerts

• How to stop receiving email alerts
• Email alerts disabled but still being received
• I'm no longer receiving email alerts.

Desktop notifications

• I'm not receiving Real-time Notifications when I use Mailtrack with Chrome

Link tracking

• Link tracking isn't working
• 'Invalid URL' error when clicking on tracked link

Mobile

• "Something went wrong when executing the Add-on" error
• The Gmail app 'freezes' when I try to send a tracked email from the Gmail app on my phone
• Real-time notifications not working on your phone