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  1. Mailsuite Support & Help Center
  2. Troubleshooting

Troubleshooting

General

  • Emails not tracked (grey checkmarks)
  • Why is Mailsuite telling me that the recipient's mail service might not allow tracking?
  • Whitelist Mailsuite IPs
  • Are my emails going to spam because of Mailsuite?
  • What does it mean "Message blocked"?
  • Sending errors and problems (blocked, bounced or rejected)
See all 24 articles

Checkmarks

  • Green checkmarks seem to be delayed
  • My Gmail layout is customized and I have problems seeing Mailtrack's double-checks
  • Giant check marks in Gmail
  • Why is device information no longer showing in the tooltip?

Email alerts

  • How to stop receiving email alerts
  • Email alerts disabled but still being received
  • I'm no longer receiving email alerts.

Desktop notifications

  • I'm not receiving Real-time Notifications when I use Mailtrack with Chrome

Link tracking

  • Link tracking isn't working
  • 'Invalid URL' error when clicking on tracked link

Mobile

  • "Something went wrong when executing the Add-on" error
  • The Gmail app 'freezes' when I try to send a tracked email from the Gmail app on my phone
  • Real-time notifications not working on your phone
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