If you see an error when you try to pay for a Mailtrack or Mailsuite plan, it's usually temporary. Try these steps in order:
- Wait a few minutes and try again.
- Check your card details. Make sure the card number, expiry date and CVC are correct, and that the card hasn't expired.
- Confirm the payment if you're asked to. Some cards need an extra security check, for example in your banking app. Complete it and don't close the payment window until it's done.
- Use a different card, or pay with PayPal.
- Try a different browser, or a private (incognito) window. This rules out browser extensions that can block the payment form.
Still not working?
Contact us and tell us what the error message says. We'll help you complete your purchase.
Paid, but your plan hasn't changed?
See I've upgraded my Mailtrack but I still have the free version.