If you try to email a recipient and receive a message saying they have unsubscribed, but you know this is incorrect (for example, the address is a shared team or group mailbox rather than an individual who opted out), you can manually update their consent status in your account.
- Go to your recipients management page (MyCRM) in your Mailsuite account.
- Use the search tool to find the recipient in question.
- Click on the recipient to open their profile.
- Click the icon in the top-right corner to expand the page.
- Go to the "Profile" tab.
- Hover over the consent status field and click the pencil icon to edit it.
- Change the status from unsubscribed (canceled) to subscribed.
Once you make this change, the recipient will receive an email asking them to confirm their consent to receive emails again.