When you install Mailsuite, you can track your emails, including details like:
In addition to tracking your recipients’ activity, you can also choose to receive an Email Productivity Report from Mailsuite that shows you your own email activity. The Email Productivity Report includes:
- How many emails you've sent
- The open rate
- The click rate
- How many PDFs were viewed
- When you send your messages
- Messages sent by day
- Time until first open
- Time it takes you to respond emails (with Mailsuite) by average
- Time it takes you to respond emails (with Mailsuite)
- Time it takes you to respond emails (with Mailsuite) for the first time (first email in the thread)
- Top interactions based on the total number of emails sent and received by email address or domain.
How to access your Email Productivity Report
To access your personalized report, complete the following steps:
- Go to your Mailsuite Dashboard
- Click Email Productivity
- Select the time period you’d like to see. The options are:
- Last week
- Last month
- Yesterday
- Last 7 days
- Last 30 days
You can also choose to enable Mailsuite’s Daily Report for a daily breakdown.
How is the data calculated in the Email Productivity Report?
Emails sent
We count the number of emails sent on a per-email basis.
With campaigns, each recipient receives an individual copy of the campaign message. This means that the email count will be the same as the number of contacts you sent the campaign to. For example, if you send a campaign to 10 contacts the campaign will be counted as 10 sent emails. For more detailed information, you can also check out your Campaigns Report.
If you send a multi-recipient email that's not a campaign, then only one copy of the email will be sent. Because of this, it will be counted as one sent email.
Tracked links and links clicked
The number of tracked links is the number of emails that include at least one tracked link.
Mailsuite counts link clicks based on how many emails have had at least one link clicked on. Many clicks on the same link or clicks on more than one link aren't included in the count.
Tracked PDFs and PDFs viewed
The number of tracked PDFs is the number of emails that include at least one tracked PDF.
Mailsuite counts PDF views based on how many emails have had at least one PDF view. Many views of the same PDF or views of more than one PDF aren't included in the count.
When you send your messages
The graph is generated based on when you've sent tracked emails. The more emails you send in a particular time block, the darker the square is in the graph for that time block.
Messages sent per day
The graph is generated based on the number of emails sent per day.
Time until first open
The graph is generated based on when your emails are being opened for the first time.
Top Interactions
This graph provides insights into the most engaged recipients by tracking the total number of emails sent and received by specific email addresses or domains. It helps you identify your most active contacts, enabling you to focus on high-priority interactions, optimize follow-ups, and tailor communication strategies for better engagement.