Frequently Asked Questions
- Removing the Mailtrack signature ad
- Uninstalling the Mailtrack extension from your Chrome browser
- Can I track emails in plain text mode with Mailtrack?
- Can I exclude a specific email address from being tracked by Mailtrack?
- Can Mailtrack show subsequent opens from before I upgraded to a paid plan?
- How to resubscribe after your Mailsuite subscription has expired
- Will re-authorising Gmail permissions delete my Mailtrack tracking data?
- Why does a shared PDF link show an anonymous viewer instead of the recipient's name?
- Why am I being asked to update my payment information before my subscription renews?
- Does custom domain tracking apply to email opens and PDF tracking?
- How to change a recipient's consent status from unsubscribed to subscribed
- Why can't Mailtrack track emails sent to a Google Group?
- Why are my campaign emails moved to Trash after sending?
- What does "soft bounce" mean in a campaign report?
- How to send an email to a recipient who has opted out of tracking
- How to transfer your Mailsuite subscription to another email account
- Will resubscribing restore detailed tracking history from before you cancelled?
- How to manually mark recipients as unsubscribed
- How to change the language of Mailtrack notifications
- How to find the Mailtrack tracking record for an old sent email
- Why are Campaigns disabled due to high bounce rate, and how to reactivate them
- Why do Mailtrack link clicks sometimes register automatically, right after sending?
- What happens to a campaign if Gmail's sending limit is reached mid-send?
- Why does Mailtrack sometimes count my own opening of a reply as the recipient's open?
- Mailsuite branded Signature and Unsubscribe link
- Does Mailtrack work with confidential mode in Gmail?
- Can I use Mailtrack with a delegated Gmail account?
- Mailtrack extension vs Mailtrack add-on: What's the difference?
- How to track when someone opens an email attachment
- Tracking group emails with Mailtrack