When you install Mailsuite, you can enable or disable different notifications and alerts to suit your needs. One of the most popular notifications in Mailsuite’s follow-up reminders. These reminders let you know if someone hasn’t opened or responded to your email in a set amount of time: 24, 48, or 72 hours. These reminders help you restart or continue the conversation with your recipients by letting you they haven’t interacted with your message.
You can enable or disable any type of notification or alert in your Mailsuite Dashboard.
You can enable follow-up reminders directly in your Gmail inbox or in your Dashboard.
How to enable follow-up reminders in Gmail
There are two ways you can enable follow-up reminders when you’re in Gmail. The first way is to do so while you’re writing the email:
- Open a new email by clicking Compose.
- In the new email window, click Mailsuite settings (next to the Send button).
- Then from the menu, click Notifications.
- Check the boxes for the follow-up reminders you want to enable: if your email is not opened within 24 hours, if there’s no reply within 72 hours, or both.
Another option is to enable a follow-up reminder directly after you send a tracked email. To do so, follow these steps:
- From your Gmail inbox, send a tracked email with Mailsuite.
- After you send the email, a pop-up message will appear in the bottom left-hand side of your screen. Click Monitor Reply.
After that, Mailsuite will send you an automated follow-up reminder if the recipient doesn’t open your email or respond.
In the email alert, you can also choose to snooze the alerts for another 24/48/72 hours.
How to enable follow-up reminder by default
Follow-up reminders can be enabled or disabled by default in Mailsuite Dashboard. Here you can also select the intervals in which you'd like to receive the follow-up reminders. To this, follow these steps:
- In your Dashboard, go to Settings and Privacy.
- Click Notifications.
- Choose your desired time periods for your follow-up reminders and check the boxes to enable them.
Once you complete these steps, follow-up reminders will be enabled by default on all future tracked emails you send from your Gmail account. You can update your preferences at any time.
These reminders are available on all plans (Free, Mailtrack, and Mailsuite).