Quick answers to the questions we get asked most often. Pick a topic below, or use the search box at the top of the help center to look for something specific.
Install and get started
- How to install Mailtrack
- Using Mailtrack for email tracking in Outlook and other clients
- How to Use Mailsuite in Outlook
- Uninstalling the Mailtrack extension from your Chrome browser
- How to use Mailtrack: Sending your 1st tracked email
- What is Mailsuite (Mailtrack)?
- How to track email opens with Mailtrack
Tracking, notifications and accuracy
- Filter out unread emails in Gmail
- Disable Mailtrack email tracking by default
- How to track when someone opens an email attachment
- Mailtrack real-time notifications
- Can Mailtrack track forwarded emails?
- How do I disable Mailtrack for a particular email?
- How accurate and reliable is Mailtrack's email tracking technology?
When something isn't working
- Emails not tracked by Mailtrack (grey checkmarks)
- Mailtrack isn't working (desktop version)
- Mailtrack disappears from Gmail
- Why is Mailtrack telling me that the recipient's mail service might not allow tracking?
- Mail merge: common errors and solutions
- Sending errors and problems (blocked, bounced or rejected)
- Are my emails going to spam because of Mailtrack?
Uninstalling, privacy and your data
- How to opt out and avoid being tracked by email tracking services
- How to remove or block Mailsuite (Mailtrack) access to your Gmail account
- Delete my account and all personal data from Mailtrack
- Why is it necessary for Mailsuite (Mailtrack) to access, delete and send my emails?
- Is my data secure at Mailsuite (Mailtrack)?
- How to change a recipient's consent status from unsubscribed to subscribed
Subscriptions, payments and plans
- Cancel your subscription auto-renewal
- Removing the Mailtrack signature ad
- Can I use a single Mailtrack subscription with multiple email addresses?
- How to transfer your Mailsuite subscription to another email account
- Request an invoice or receipt
- Mailsuite branded Signature and Unsubscribe link
Campaigns and mail merge
- Mailtrack Campaigns
- Unsubscribe link in Mailtrack Campaigns
- Campaign unsubscribes and bounces
- Mail Merge: How to use with Google Sheets
Mobile apps (iPhone and Android)
- Mailtrack for iPhone and Android
- Mailtrack email tracking history on your mobile phone
- How to add Mailtrack's check marks to your phone
More features
- Get a Professional Custom Domain Email for Gmail (No Google Workspace Subscription Required)
- Email templates
- Mailtrack Delivery Certificates
- Insert Document for Signing
Still need help?
If you can't find your answer, see How to contact Mailtrack.